Advocacy & Complaint Letters

A warm, professional letter to introduce yourself to a service, express interest in volunteering, request information, or make first contact with an organisation or professional.

A clear, professional, and respectful complaint to your service provider. Most answers are selected from menus — very little writing required.

Professionally advise your provider of a change or reduction to services. Your right to choice and control is legally protected under the Aged Care Act 2024.

Recognise outstanding care and compassionate staff. Positive feedback is recorded and contributes to staff wellbeing, professional recognition, and ongoing quality care.

If your complaint has not been resolved by the provider, this letter formally escalates the matter to the Aged Care Quality and Safety Commission — the independent national regulator.

Formally request that your provider conduct a review of your or your loved one's care plan. You have the right to participate in your own care planning under the Aged Care Act 2024.

Formally notify your aged care provider that you hold an Enduring Power of Attorney and are the authorised decision-maker for the person receiving care.