Terms of Service

1. Acceptance of Terms

By creating an account and using Cassandra's Compass ("the App", "the Service"), you agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

2. Description of Service

Cassandra's Compass is an educational and care-support platform for individuals caring for people living with dementia and other age-related conditions. The Service includes educational resources, care tracking tools, clinical templates, and community features.

3. Medical Disclaimer (Critical)

4. User Accounts

• You must be 18 years or older to create an account. Users aged 13–17 may use the App only with parental or guardian consent and supervision
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activity that occurs under your account
• You must provide accurate information when registering
• One account per person — accounts are non-transferable
• The App contains educational content about dementia, aged care, palliative care, and end-of-life topics. See Privacy Policy Section 15 — Children's Privacy, Age Suitability & Parental Guidance for details on content that may affect minors and parental monitoring recommendations
• Information you provide during registration and account use is handled in accordance with our Privacy Policy (Section 2 — Data We Collect)

If you are a caregiver using the App on behalf of someone living with dementia, you are responsible for ensuring that the person you care for (where they have capacity) has consented to the information being recorded. See Privacy Policy Section 14 — Vulnerable Users for guidance on consent and capacity.

5. Acceptable Use & Community Guidelines

You agree not to:

• Use the Service for any unlawful purpose
• Upload or share content that is harmful, abusive, defamatory, or violates third-party rights
• Attempt to gain unauthorised access to other users' data — your personal care data is protected by Row-Level Security (see Privacy Policy Section 3); attempting to circumvent this is a serious breach
• Post personal health information or identifying details about care recipients in public community areas (see Privacy Policy Section 4 for which pages are public vs. private)
• Use the Service to provide clinical advice to others
• Reproduce or commercially distribute our clinical templates without permission
• Impersonate any person or entity
• Use the Service to exploit, abuse, or harm vulnerable individuals, including people living with dementia

Content posted in community areas (Community, Student Hub, Cass's Café) is visible to other logged-in users and is subject to moderation. Reported content will be reviewed per our Privacy Policy Section 7 and may be removed without notice if it violates these Terms.

6. Subscriptions & Payments

• Subscription fees are billed monthly or annually as selected
• All prices are in Australian Dollars (AUD) and include GST where applicable
• You may cancel your subscription at any time; access continues to the end of the billing period
• We do not offer refunds for partial billing periods except where required by Australian Consumer Law
• We reserve the right to modify pricing with 30 days' notice

Payment processing is handled entirely by Stripe (web), Apple App Store / StoreKit 2 (iOS), and Google Play Billing (Android). We never see or store your full card details. See Privacy Policy Section 7.2 and 7.5 for details on how payment data is handled.

7. Intellectual Property & Data Ownership

The Cassandra's Compass name, logo, branding, clinical templates, and educational content are our intellectual property or licensed to us. You may use templates for personal care purposes only — commercial use, resale, or distribution requires written permission.

You retain ownership of all data you enter into the application. By using the Service, you grant us a limited licence to store and display that data back to you. Critically, your personal care data (journals, medications, care logs, BPSD records, shift records, etc.) is protected by Row-Level Security — even our own administrators cannot access it. See Privacy Policy Section 3 — What We Cannot See and Section 8 — Data Security for full details on how your data is protected.

8. Limitation of Liability

To the maximum extent permitted by Australian law, Cassandra's Compass and its creators are not liable for:

• Any harm arising from reliance on information in the App
• Loss of data, service interruption, or technical failures
• Indirect, incidental, or consequential damages

Nothing in these Terms excludes consumer guarantees under the Australian Consumer Law (Competition and Consumer Act 2010).

9. Termination & Account Closure

We may suspend or terminate your account if you breach these Terms, including attempting to access other users' private data or posting harmful content in community areas. You may delete your account at any time via the User Profile screen. Upon termination or deletion, your data will be handled as described in Privacy Policy Section 13 — Data Deletion & Account Closure, with all user-scoped data permanently removed within 30 days.

10. Governing Law & Disputes

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of Queensland courts.

If you have a privacy-related complaint, please contact us first at admin@cassandras-compass-dementia-care.org. If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC). See Privacy Policy Section 12.5 — Right to Complain for full details.

11. Privacy & Data Protection

Our privacy commitments are set out in full in our Privacy Policy, which forms part of these Terms. Key commitments include:

• We never sell your personal or health data (Privacy Policy Section 5)
• Your personal care data is protected by Row-Level Security — even our administrators cannot access it (Section 3)
• All data is encrypted in transit and at rest (Section 8)
• You have full rights to access, correct, and delete your data (Section 12)
• We comply with the Notifiable Data Breaches scheme (Section 17)
• Special protections apply to vulnerable users living with dementia and their caregivers (Section 14)

12. Contact